STEP 1 - Click and open Bb IM application
STEP 3 - After you login and get to this window,
A - Click on the School Tab
B - Double click Student Advising
STEP 5 - A Welcome window will pop up showing that you need to get promoted by an academic advisor. This will allow you to have the privilages to use video chat.
STEP 7 - Once prompted with being promoted, start video chattingwith your advisor by clicking on the Call button. If the advisor initiatedthe video chat then simply accept to join the video chat.
Use the Talk button as a toggle to talk with the academic advisor.