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Non-Academic Grievance Procedures

UTB/TSC strives to provide its students with a fair and efficient process to present and resolve complaints and grievances arising out of their interactions with employees. Students may present complaints and grievances concerning their treatment by an employee related to their status as a student.  Grievances should identify the basis of the dispute, including specific facts, and provide relevant documents or any other information pertinent to the matter. Grievances should also include the student’s desired result.

Complaint Procedures
A student having a grievance regarding non-academic concerns may have the issue considered in the following manner:

  • Initial Consideration of Grievance:  Informal Procedure
    In an effort to resolve misunderstandings or concerns, a student must first make every effort to resolve the matter informally by discussing his or her concerns with the employee against whom the complaint is initiated within 30 calendar days of the time of the incident.  The person to whom the complaint is presented must respond orally or in writing within 10 business days after receipt of the complaint.

    Appeal to the Department Head: Formal Procedure
    If the grievance cannot be satisfactorily resolved in discussions between the student and the employee, the student must submit a formal complaint on-line at http://www.utb.edu/sa/studentlife/dos/grievances/, within 10 business days after receipt of the response to the Informal Procedure. After receiving the grievance, the Department Head may solicit information from both the student and employee, confer with anyone having information pertinent to the grievance, and/or may hold a meeting between the student and the employee in an effort to mediate and resolve the complaint. Department Head will provide a written response to the student and the Dean of Students within 10 business days of receipt of the formal complaint.
  • Appeal to Assistant/Associate Vice President
    If the complaint is not resolved to the student's satisfaction, the student must submit a formal appeal on-line to be forwarded to the appropriate Assistant/Associate Vice President supervising the department where the complaint originated. The student must submit this appeal within 10 business days after the student receives the response from the Department Head.  The Assistant/Associate Vice President will review the appeal and responses, and obtain additional information and opinions, if desired. The Assistant/Associate Vice President will provide a written response to the student and the Dean Students within 10 business days of the receipt of the student’s appeal
    .
  • Appeal to the Vice President
    Additional appeals may be pursued through the appropriate lines of authority to the Vice President level. The 10 business days time limits apply to each appeal and to each notification of decision described above. Decisions at the vice presidential level will be final.  A copy of the final decision by the Vice President will be forwarded to the Dean of Students.
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